I ordered two Time Capsules from Apple when I was in Mentor in January. In fact, I also ordered a keyboard and a world traveller kit.
And here's what happened:
Apple charged me for the keyboard and the world traveller kit and shipped them immediately.
Apple waited 38 days and then tried to charge me for the Time Capsules. And, of course, there wasn't any money in my American Bank account.
I found this incredibly frustrating. When I pay for something, I expect it to be the same as cash. I hand over money, then you hand over goods. For better or for worse, that's what's familiar.
Apple charged me for the keyboard and traveller kit. They shipped them and they showed up within a week. And after a month and put the Time Capsules at the back of my mind. I figured that Apple had higher than expected demand for them and they'd be diligently trying to get them to me. I was willing to be patient.
Sure, I knew I'd ordered them, sure I expected them to show up, but I thought they'd already been paid for. Why? Because I paid for them. I put my credit card details in the little online form and pressed the "Submit" button and paid. The other stuff got charged, so I assumed the Time Capsules had been charged.
Well, come today, they try to charge me and the card is declined; it's not a credit card, it's a debit card with a MasterCard logo. This is usually where someone sanctimonious says: "But surely you know how much money you have?" Of course I do. I check it every day. Before I bought the Time Capsules, I checked it. I had enough to buy Time Capsules. So I bought them. Then Apple didn't take the money. It's as if I paid by check and Apple didn't cash it for 38 days.
I know a couple of people who actually track when the money for online purchases comes off credit cards and out of accounts, but it really is only a few, and it's the same people who also use Microsoft Money to track their grocery expenditure and balance their checkbooks. I don't even have a checkbook.
What's more, in between the time that I ordered those Time Capsules and when Apple charged me for them, I sold my house, moved $140,000 through that account and paid off my mortgage. It's seen plenty of activity, enough to mask $800 worth of wireless hard drives.
So I call Apple. Really, I just want my stuff. I want those Time Capsules. This shouldn't be hard. I'll pay with another credit card and they'll ship it.
Wow.
It wasn't really a mistake, because, as a customer, I have no other option. The only thing I can do is call.
And, as far as I can tell, there's no one at Apple who gives a rat's ass about the customers.
To start with, phoning Apple's help line gives you a machine. The "press 1 for <blah, blah, blah>" crap. Like everyone else, I hate automated response systems. They never, ever, ever have the options I want. I'm already more Internet savvy than 99.99% of Apple, I've had a homepage since '96 and a blog since '99. I signed the frickin' Cluetrain Manifesto. But when I call Apple, I'm forced to wade through a menu of options that cover the exact same material that they have on their website. The same material that I just spent an hour wading through online. It even includes little reminders: "Did you know that 90% of your product questions can be answered online?" which only serves to heighten my ire. Did I know? I knew before you did, you jackasses. It makes me furious to be lectured to about the value of the Internet by the same company that insisted that AppleTalk was networking and didn't ship an operating system with native ping, traceroute and netstat until OS X.
Anyway, I wade my way through the machine and get a real person.
Except that he was autistic. Or maybe this was a Turing test. Either way, there was no communication going on.
In the end, the only thing that he understood was when I said: "Cancel my order. Can you do that? Do you understand me?"
Then he was right on it. Moved like lightening and was clearly relieved to be off the phone.
Why? I have no idea. He couldn't fathom the idea that someone could have two addresses, one in America and one somewhere else. I could almost see inside his brain: "Why would anyone who could live in America not live in America? Aren't all these foreigners struggling to get in? This guy must be trying to pull some kind of fraud."
Either way, I hate Apple. What a piece of shit, second rate company.
Luckily, there's someone better.
May the force be with you! AhhhHahaha! Pigs can fly in Cinncinnati, and Apples have worms no one bytes. Severus Snape isn't really a bad guy; but....he sure is creepy good. I think Apple is maybe creepy good too.
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Must be naptime, b/c he can easily do his job AND debate. It's called multi-tasking. "Talking" about the economy is about all he can do, so why not talk, and then head to Mississippi, and then go back to Washington?
WOW! Look at all the folks with BHD(Bush Haters Disease)! Talk about somebody not doin' their job. NObama, I mean Obama(Oprah's lap dog) has only been in in Congress doing his job about a grand total of 120 days, look it up! The rest of the time he's been running for President. McCain can earned his time off after 20 YEARS of Congressional work. He's gotten more legislation through than Obama will ever get through even if he becomes Commander in Chief. Heck, Gov. Palin has done more governmental work just in her state than Obama ever will!
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Zune and iPod: Most people compare the Zune to the Touch, but after seeing how slim and surprisingly small and light it is, I consider it to be a rather unique hybrid that combines qualities of both the Touch and the Nano. It's very colorful and lovely OLED screen is slightly smaller than the touch screen, but the player itself feels quite a bit smaller and lighter. It weighs about 2/3 as much, and is noticeably smaller in width and height, while being just a hair thicker.
Between me and my husband we've owned more MP3 players over the years than I can count, including Sansas, iRivers, iPods (classic & touch), the Ibiza Rhapsody, etc. But, the last few years I've settled down to one line of players. Why? Because I was happy to discover how well-designed and fun to use the underappreciated (and widely mocked) Zunes are.
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The Galaxy Tab might have been one impressive device in United States but sad to say, Samsung bent over for the carriers and took out the calling features. How great would it be to get a true all-in-one device like we have been striving for all these years with technology? Thats a stupid move Samsung, I think you'll fail more in North America.
Oprah is 56 years old, and she is just now learning about her sister...wow . Having a " half sister" is not that big a deal. It only becomes important when one of you is named Oprah, and has a trillion dollar net worth .
I honestly didn't consider this situation that way. I think that you will find a point in this. Happy to be able to get involved. Wish you luck.
Hands down, Apple's app store wins by a mile. It's a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I'm not sure I'd want to bet on the future if this aspect is important to you. The iPod is a much better choice in that case.
If you're still on the fence: grab your favorite earphones, head down to a Best Buy and ask to plug them into a Zune then an iPod and see which one sounds better to you, and which interface makes you smile more. Then you'll know which is right for you.
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Apple now has Rhapsody as an app, which is a great start, but it is currently hampered by the inability to store locally on your iPod, and has a dismal 64kbps bit rate. If this changes, then it will somewhat negate this advantage for the Zune, but the 10 songs per month will still be a big plus in Zune Pass' favor.
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This is getting a bit more subjective, but I much prefer the Zune Marketplace. The interface is colorful, has more flair, and some cool features like 'Mixview' that let you quickly see related albums, songs, or other users related to what you're listening to. Clicking on one of those will center on that item, and another set of "neighbors" will come into view, allowing you to navigate around exploring by similar artists, songs, or users. Speaking of users, the Zune "Social" is also great fun, letting you find others with shared tastes and becoming friends with them. You then can listen to a playlist created based on an amalgamation of what all your friends are listening to, which is also enjoyable. Those concerned with privacy will be relieved to know you can prevent the public from seeing your personal listening habits if you so choose.
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This is getting a bit more subjective, but I much prefer the Zune Marketplace. The interface is colorful, has more flair, and some cool features like 'Mixview' that let you quickly see related albums, songs, or other users related to what you're listening to. Clicking on one of those will center on that item, and another set of "neighbors" will come into view, allowing you to navigate around exploring by similar artists, songs, or users. Speaking of users, the Zune "Social" is also great fun, letting you find others with shared tastes and becoming friends with them. You then can listen to a playlist created based on an amalgamation of what all your friends are listening to, which is also enjoyable. Those concerned with privacy will be relieved to know you can prevent the public from seeing your personal listening habits if you so choose.
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Zune and iPod: Most people compare the Zune to the Touch, but after seeing how slim and surprisingly small and light it is, I consider it to be a rather unique hybrid that combines qualities of both the Touch and the Nano. It's very colorful and lovely OLED screen is slightly smaller than the touch screen, but the player itself feels quite a bit smaller and lighter. It weighs about 2/3 as much, and is noticeably smaller in width and height, while being just a hair thicker.
If you're still on the fence: grab your favorite earphones, head down to a Best Buy and ask to plug them into a Zune then an iPod and see which one sounds better to you, and which interface makes you smile more. Then you'll know which is right for you.
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If you're still on the fence: grab your favorite earphones, head down to a Best Buy and ask to plug them into a Zune then an iPod and see which one sounds better to you, and which interface makes you smile more. Then you'll know which is right for you.
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The basic Samsung Galaxy Tab 10.1 was made available to the UK today - Thursday - and good luck to them too but can it compete in today's market? By the time the variants that make it appealing for peeps (and I don't just mean memory here) become available won't it have become a little passe?
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Hands down, Apple's app store wins by a mile. It's a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I'm not sure I'd want to bet on the future if this aspect is important to you. The iPod is a much better choice in that case.
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Between me and my husband we've owned more MP3 players over the years than I can count, including Sansas, iRivers, iPods (classic & touch), the Ibiza Rhapsody, etc. But, the last few years I've settled down to one line of players. Why? Because I was happy to discover how well-designed and fun to use the underappreciated (and widely mocked) Zunes are.
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Hands down, Apple's app store wins by a mile. It's a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I'm not sure I'd want to bet on the future if this aspect is important to you. The iPod is a much better choice in that case.
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The new Zune browser is surprisingly good, but not as good as the iPod's. It works well, but isn't as fast as Safari, and has a clunkier interface. If you occasionally plan on using the web browser that's not an issue, but if you're planning to browse the web alot from your PMP then the iPod's larger screen and better browser may be important.
The new Zune browser is surprisingly good, but not as good as the iPod's. It works well, but isn't as fast as Safari, and has a clunkier interface. If you occasionally plan on using the web browser that's not an issue, but if you're planning to browse the web alot from your PMP then the iPod's larger screen and better browser may be important.
Zune and iPod: Most people compare the Zune to the Touch, but after seeing how slim and surprisingly small and light it is, I consider it to be a rather unique hybrid that combines qualities of both the Touch and the Nano. It's very colorful and lovely OLED screen is slightly smaller than the touch screen, but the player itself feels quite a bit smaller and lighter. It weighs about 2/3 as much, and is noticeably smaller in width and height, while being just a hair thicker.
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